Shipping and Return Policies

ITEMS PURCHASED AT POST:

We'll gladly exchange any purchase made at POST within 14 days. Items must be in like-new condition, and in original packaging.  Exchanges can be processed as credit toward another item, or as a gift card.

ITEMS PURCHASED AT OUR WEBSITE:

We guarantee our products to be free of defects in materials or craftsmanship. We will be happy to replace any defective products. Wear from normal usage is not included in this guarantee.

SHIPPING:

All US orders over $75 receive free shipping automatically. Orders under $75 are shipped at a flat rate of $9 per order. We ship USPS priority when possible. Larger packages are shipped via Fedex Home Delivery.

We make every effort to ship ready made products within 24 hours of your order.  Custom made products require a lead time of 10-14 business days, plus shipping times.

If you need an item rushed, please send an email to info@mutualadoration.com We are often able to accommodate rush orders, depending on our current workload.

CUSTOM ORDERS:

We proudly offer custom sizes, colors, and options, made just for you. Custom orders include all "choose your size" and "choose your color"  listings, and have a 10-14 business day lead time. 

EXCHANGES:

If you receive an order and it is not as you hoped, please let us know and we will do our best to make it right. Please contact us with your order number at info@mutualadoration.com within 14 days of receiving the package. 

Items must be in original condition, with the original tags and packaging. Return shipping is the customer's responsibility. 

We are unable to accept exchanges on:
- Custom products (custom made picture frames, mirrors or home goods, including custom sizes or colors)
- Customized products (products with custom engraving)
- Gift Cards
- Final Sale or Clearance Items
- Gift Wrapping Fees

 

DAMAGED SHIPMENTS:

If an object you receive is damaged, please contact us with your order number at info@mutualadoration.com within 48 hours of receipt and include photographs of the damaged item, as well as photos of any damage to the shipping container.  We'll file a claim with the shipper, and have the item picked up from your home. Please save all the packaging materials, and repackage your order as best as possible. 

WORKSHOPS:

Please see our Workshop Policy page for exchange/return policies regarding workshops and classes.