Shipping and Return Policies
We guarantee our products to be free of defects in materials or craftsmanship. We will be happy to replace any defective products. Wear from normal usage is not included in this guarantee.
Please note: Our work is made using old, reclaimed, antique materials. The furniture, frames, and housewares have character. Marks of age and wear, from generations past. Each product has been created to use in modern life, while maintaining the patina and character of age. Wood grain, markings, knots, holes, and unique characteristics vary piece to piece.
All US orders over $125 receive free shipping automatically. Orders under $125 are shipped at a flat rate of $9 per order. We ship USPS priority when possible. Larger packages are shipped via Fedex Home Delivery.
We make every effort to ship ready made products within 24 hours of your order. Custom made products require a lead time of 10-14 business days, plus shipping times.
If you need an item rushed, please send an email to firstname.lastname@example.org We are often able to accommodate rush orders, depending on our current workload.
We proudly offer custom sizes, colors, and options, made just for you. Custom orders include all "choose your size" and "choose your color" listings, and have a 10-14 business day lead time. We will send photographs of custom orders prior to shipping, and require your approval to ship. Once custom orders are approved, we cannot accept returns or exchanges, except in the case of defect or damage during shipping.
If you receive an order and it is not as you hoped, please let us know and we will do our best to make it right. Please contact us with your order number at email@example.com within 10 days of receiving the package. We will send you a exchange/return authorization form that must be filled out and included in your package.
Items must be in original condition, with the original tags and packaging. Return shipping is the customer's responsibility.
We will gladly accept returns on objects in new, unused condition with all tags and packaging intact. If you would like to make a return, contact us with your order number at firstname.lastname@example.org within 10 days of receiving your order.
You may return your item for store credit or a full refund of the amount which you paid at the time of purchase. The buyer is responsible for the costs of return shipping.
Returned goods are your responsibility until they reach our warehouse, so make sure they are packed properly and cannot get damaged on the way. We recommend shipping with insurance for the full value of the order. All goods will be inspected on return.
Refunds will be credited back to your original method of payment, and will post approximately three days after the date of processing.
Only products purchased directly from Mutual Adoration may be returned. Mutual Adoration products purchased from another retailer must be returned to the original seller.
If an object you receive is damaged, please contact us with your order number at email@example.com within 48 hours of receipt and include photographs of the damaged item, as well as photos of any damage to the shipping container. We'll file a claim with the shipper, and have the item picked up from your home. Please save all the packaging materials, and repackage your order as best as possible.
Please keep in mind that some marks may be indications of the previous life of our materials (see the "OUR PRODUCTS" section above). If you receive an order and it is not as you hoped, please let us know and we will do our best to make it right.