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Shipping and Return Policies

ITEMS PURCHASED AT POST:

We'll gladly exchange any purchase made at POST within 14 days. Items must be in like-new condition, and in original packaging.  Exchanges can be processed as credit toward another item, or as a gift card.

ITEMS PURCHASED AT OUR WEBSITE:

OUR PROMISE

We guarantee our products to be free of defects in materials or craftsmanship. We will be happy to replace any defective products. Wear from normal usage is not included in this guarantee.

OUR PRODUCTS

Please note: Our work is made using old, reclaimed, antique materials. The furniture, frames, and housewares have character. Marks of age and wear, from generations past. Each product has been created to use in modern life, while maintaining the patina and character of age. Wood grain, markings, knots, holes, and unique characteristics vary piece to piece.

Shipping out boxes of Mutual Adoration product

SHIPPING

All US orders over $125 receive free shipping automatically. Orders under $125 are shipped at a flat rate of $9 per order. We ship USPS priority when possible. Larger packages are shipped via Fedex Home Delivery.

We make every effort to ship ready made products within 24 hours of your order.  Custom made products require a lead time of 10-14 business days, plus shipping times.

If you need an item rushed, please send an email to info@mutualadoration.com We are often able to accommodate rush orders, depending on our current workload.

CUSTOM ORDERS

We proudly offer custom sizes, colors, and options, made just for you. Custom orders include all "choose your size" and "choose your color"  listings, and have a 10-14 business day lead time. We will send photographs of custom orders prior to shipping, and require your approval to ship. Once custom orders are approved, we cannot accept returns or exchanges, except in the case of defect or damage during shipping.  

EXCHANGES

If you receive an order and it is not as you hoped, please let us know and we will do our best to make it right. Please contact us with your order number at info@mutualadoration.com within 10 days of receiving the package. We will send you a exchange/return authorization form that must be filled out and included in your package.

Items must be in original condition, with the original tags and packaging. Return shipping is the customer's responsibility. 

We are unable to accept exchanges on:
- Custom products (custom made picture frames, mirrors or home goods, including custom sizes or colors)
- Customized products (products with custom engraving)
- Gift Cards
- Final Sale or Clearance Items
- Gift Wrapping Fees


RETURNS

We will gladly accept returns on objects in new, unused condition with all tags and packaging intact. If you would like to make a return, contact us with your order number at info@mutualadoration.com within 10 days of receiving your order. 

You may return your item for store credit or a full refund of the amount which you paid at the time of purchase. The buyer is responsible for the costs of return shipping.

We are unable to accept returns on:
- Custom products (custom made picture frames, mirrors or home goods, including custom sizes or colors)
- Customized products (products with custom engraving)
- Gift Cards
- Final Sale or Clearance Items
- Gift Wrapping Fees

Returned goods are your responsibility until they reach our warehouse, so make sure they are packed properly and cannot get damaged on the way. We recommend shipping with insurance for the full value of the order. All goods will be inspected on return.

Refunds will be credited back to your original method of payment, and will post approximately three days after the date of processing.

Only products purchased directly from Mutual Adoration may be returned. Mutual Adoration products purchased from another retailer must be returned to the original seller.

DAMAGED OBJECTS

If an object you receive is damaged, please contact us with your order number at info@mutualadoration.com within 48 hours of receipt and include photographs of the damaged item, as well as photos of any damage to the shipping container.  We'll file a claim with the shipper, and have the item picked up from your home. Please save all the packaging materials, and repackage your order as best as possible. 

Please keep in mind that some marks may be indications of the previous life of our materials (see the "OUR PRODUCTS" section above). If you receive an order and it is not as you hoped, please let us know and we will do our best to make it right.